I would check with your HSBC branch in HK first.
I bank with Hang Seng bank HK ( 2 separate business accounts which exist for over 5 years ).
Hangseng bank belongs to HSBC group and almost everything is same in each bank (down to the small electronic gizmo used to generate random passwords)
While my HK company agent was able to pick up the debit ATM cards for me 5 years ago, when I applied for real credit cards in April 2019 FOR THE FIRST TIME FOR THESE ACCOUNTS , I had to go there in person.
Then I had to go again to pick up the cards 3 weeks later.
At the time of the application, they mentioned that the cards could be ready in about 7 working days, but it was not the case, and it took more than 15 days to be available.
