I had my Citi savings card eaten by the ATM when I was in Shenzhen by a local bank coz it went offline the moment I put it in.
I went through so much hassle the next morning with the local bank. All I did is went to Citibank which is a taxi away and they were offering me money after learning that it was a good standing savings account (not credit card) coz my card is an extension of my Uncle’s savings account in the Philippines.
I decline their offer of letting me borrow money since I have another ATM with me. I’m afraid the money offer may result to a bunch of charges in the future. In the end, they help me sort out the issue with the local bank and got my card in the afternoon.