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I HATE Shanghai United Family Hospital, they are arrogant and very unprofessional, had really bad experiences there from refusing to admit my 1 year old daughter (in serious condition) because i had not brought a credit card — in spite of the insurance company confirming on the phone they were ok with it and promising they will issue the confirmation letter in a couple of hours, to a doctor telling me that i had a psychological problem that was making me think i had a cold, when i was perfectly fine (WTF — could a doctor be more rude than that?), to friends being told “What, do you want me to wave my magic wand and make you better?” to admin people coming into friend’s room a few hours after she had a baby to “settle the accounts” and so many more. Also, I find many of their doctors rude too, not only the admin staff.
Parkway has always been nice, even when there were problems, they were settled in favor of the patient (once there was a misunderstanding and the insurance company refused a claim and the way they handled it was really nice, they allowed me to go and do my follow up appointment and only asked me to verbally agree that if this is not taken care of, i will pay myself). Their admin people are always nice and smiling and their nurses are real sweethearts.
I only go to United if it is a middle of the night emergency or if one of the kids needed inpatient treatment.