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/profile/73-sindbadmalone/?do=hovercard” data-mentionid=”73″ href=”<___base_url___>/profile/73-sindbadmalone/” rel=””>@SindbadMalone I’ve been with HSBC HK for nearly 15 years, both personal and business. I can’t remember a single incident when I’ve been dissatisfied with their service apart from maybe once having trouble getting through to speak to someone in person through their telephone system.
They seem pretty good to me. Not sure what else a bank could do to provide better service except perhaps send someone round to give me an oily hand job under my desk.
Actually Hang Seng’s service is well known among HK locals to be far better than HSBC.
They are part of the same group but they are still separate companies.
I was very happy with them when I was living in HK, but I switched to HSBC after I left HK because HSBC just can’t be beaten on global coverage.
The other disadvantage of Hang Seng is that they are much less capable with English language service. It’s a much more “local” bank.
HSBC internet banking works very well, most of the time. But if anything goes wrong, it is a nightmare. Their online staff is almost useless, doing nothing more than repeat the script on their computer with no understanding or initiative.
They send important, time-sensitive documents to you by regular HK mail (with regular HK postage) and it takes 2 weeks to 3 months for them to get to Shanghai (by which time the stuff has expired), they have multiple levels of security that make it almost impossible to fix anything, etc etc.
But when there are no problems it works very well.
HSBC is great if you have enough money for the premier banking. I use HSBC in conjunction with BoA to move money to and from the US.
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